Development of messaging service applications: everything explained for you

There are many reasons for the growing popularity of mobile apps in messaging and shipping services. An application can bring comprehensive convenience in the delivery of a package for both the service provider and the customers. The service provider can track its customers as well as delivery agents to ensure faster delivery of services. Convenience is the key to winning in today’s market. And an on-demand delivery app can take your courier business to new heights of success by making your services available at people’s fingertips.

Apps play a vital role in the courier delivery industry and the sooner you realize that, the better.

So, here is how you can create an app for your courier and shipping company and get more customers.

Factors to take into account to make a messaging app

Flexible and cost-effective services: The key idea of ​​developing an on-demand messaging app is to provide convenience for customers on the go. So make sure you offer the flexible services they need, like same-day delivery, last-minute courier service, and delivery of anything, regardless of size, type, delivery location, and time.

Verification of drivers and packages: As you will be handling valuable parcels or people’s belongings, it is necessary to verify your drivers. They must pass the third party background check and must also be qualified as good by the Authorized Department of Motor Vehicles. The guarantee of the authenticity of the drivers ensures trust in customers.

Cross-platform support – This is perhaps a mandatory factor to consider if you want to target as many customers as possible for your delivery app. Developing it for iOS or Android will miss out on a particular group of mobile users. So, make no mistake, choose a cross-platform app for your messaging business.

It’s time to get into the features your customers need in your delivery app.

Functions required in a messaging service application

Account settings

As a first step, customers can create their own account with name, area zip code, contact number, and other personal information. This is necessary to allow delivery agents to find your place easily. You can also allow customers to sign in to the account with their social media accounts.

Pickup and delivery scheduling

Let customers schedule a package pickup and delivery based on their needs with your app, as well as hire delivery agents. On top of that, make sure they can change delivery times according to the recipient’s availability.

cost calculator

How will customers know about delivery charges for a package? Therefore, there is a need for a cost calculator feature with which they can know the delivery charges for the package as they enter the delivery address, the weight of the package, the time within which it needs to be delivered, etc.

Order tracking in real time

Well, it is a must have feature for your app to help customers to know the status of their package after sending it. It is important to allow them to track the real-time location of the package, the name of the delivery person and other details so that they can feel completely secure about their valuable products.

In-app customer support

Customers should have a hotline or chatbot where they can communicate directly with the delivery agency support team. This is a must to allow customers to instantly talk to someone when they face any problem in the delivery of their packages.

Apart from all these basic features, what you need most to make your app more beneficial for on-demand delivery services are multiple payment systems, real-time order notifications, deals/discounts, order history, ratings, and reviews. Now that you know the key things to consider when developing a messaging app, you can start with a trusted and experienced app development partner.

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