As a new leader, you will undoubtedly face your share of bad, even very bad news. Endure the worst and show your true leadership skills with this four-step process:
o Stay calm. If you lose your temper, you will discourage your teammates from reporting problems to you.
o Collect information. Don’t make hasty and foolish decisions. Instead, do your research, answering who, what, when, where, and why. Double check to make sure you have all the details you need.
o Assess the damage. Determine the scope of the problem and then quickly go into damage control mode, without involving your boss if possible. The people above you will respect the fact that you solved the problem without monopolizing your time.
o Report the news to your boss, even if you have fixed the problem. Detail the steps you have taken to resolve the issue and your plans to prevent it from being resubmitted in the future. And ask the boss’s recommendations for improvements.
Are you concerned about the ability of your new supervisors to manage your teams and departments effectively? Meetings-in-a-Box: New Supervisor Toolbox can teach the skills necessary to master the demands of being a first-time leader. This new customizable product gives you everything you need to train new supervisors to excel in your organization. This program includes 8 videos on VHS or DVD:
* How to SHINE in Difficult Management Situations
* Conquer Chaos: The Best Ideas in Time Management
* Interview techniques that help you hire the best
* How to communicate clearly and effectively with employees
* Training to Win – Help employees meet or exceed their goals
* Conflict Resolution: Strategies for a Winning Team
* Mastering notes
* Becoming a coach: bring out the best in employees
The Special Report: Step-by-Step to Administration: A Quick Guide, including a section on solving common administration problems.
To learn more about this valuable resource and all the other training tools and newsletters that the Briefings Publishing Group offers to help businesses prosper, visit http://www.briefings.com.
