When a car breaks down, most customers just want to get back on the road soon without paying an extreme price. However, a little research and patience can go a long way in finding an auto repair shop. In fact, doing your due diligence now means your next trip to the mechanic won’t be anytime soon.

Find the best local options

There are some advantages to finding a garage in the neighborhood. First, you can ask neighbors and friends for their recommendations and personal experiences. Local stores will value customer loyalty and trust because they rely on word of mouth to create new customers. Second, the car can be easily dropped off and picked up, hopefully avoiding the process of arranging trips to and from the store. Lastly, a strong connection with a neighborhood store can result in fair prices to keep the customer coming back.

Check customer reviews

Even if auto repair services aren’t nearby, or there are no referrals from friends and family, there are a variety of Internet review sites worth checking out. Lack of online reviews may suggest inexperience. Of course, most stores will have a variety of good and bad reviews, but it’s worth reading the general trends around price, customer service, and quality of work.

Compare more than prices

Shop around and don’t always go for the cheapest option. Some auto repair shops will use a customer’s impatience against you and raise the price when they perceive a lack of negotiating skills. Remember that they need the customer and not the other way around. It’s hard to wait when your primary mode of transportation needs fixing, but patience can pay off now and in the future if it results in a good business relationship.

Prepare a list of questions

Similarly, don’t be afraid to ask questions. General questions about your experience, certifications, warranties, and work schedule let the mechanic know you take this exchange seriously. Of course, getting a price estimate is the best way to ensure you don’t get ripped off, and it helps to do a certain amount of research beforehand to understand what a fair price might be. Shopping and comparing prices can ensure you get the best deals possible.

meet the mechanic

Establish a good working relationship with the shop to give yourself peace of mind for future auto repairs. Rarely will this be the last visit to a mechanic. Fair price, communication and a serious disposition will result in a good deal for all parties. Also, if you leave a good review online or promise to return, the relationship will find a solid foundation.

No matter how the quest unfolds, remember to trust your instincts and do what feels comfortable to you. No one wants to deal with a tense or forced business deal. Be patient, be confident, and trust those who have been through this before.